BMO Bank of Montreal 242 Bloor Street West Old Toronto

1-Star Review — My Experience With BMO (Bank of Montreal) ATM location: 2104 Larch Ave, Vancouver, BC V6L 0C3 I have never experienced customer service as disappointing as what I went through with BMO. What happened to me on October 21 was not only stressful and costly but handled with a level of disorganization and indifference that shocked me. While using the ATM at the Arbutus branch early that morning, I deposited $760 in cash. The machine counted the full amount, then suddenly flagged “items could not be validated,” returned a single $10 bill, and timed out—without depositing the remaining $750 into my account. I had made similar deposits at other banks without any issue, so this was unexpected and immediately concerning. What followed was worse. When I called BMO’s customer service line, I was met with a cold, dismissive response and told my case would be forwarded to “investigations.” No empathy, no reassurance—just that I might see the money in 7–12 business days, or possib

I’m so frustrated with my experience here. I’ve been a customer of this branch for years. They change staff often so my banking advisor keeps changing. There is no consistency. Eventually some time sensitive matters were neglected, and they were unreachable by phone or email - for days! This is such irresponsible behaviour. I’m so upset and frustrated and now I have to scramble to find an alternate provider.

I do not recommend BMO or this branch. I have had frequent issues with online banking and branch communication within only a month of opening an account here. Pranay Shah was most memorable with my issues at this branch

Quite satisfied with their service........ except they pulled my credit report without noticing me when I opened my chequing account. I already had another account open so there was no need to pull again. also, I did not request any overdraft protection service so I don't see the need to check my credit report. I did not realize it until months later when I check my credit report. Oh well, nothing can be done now so...

I've been going to this branch since my first year at uoft, both for my own personal banking and the community account for the student group i work with. No long waiting lines and the opening hour fits schedule. The staff is always nice, patient and efficient. They explain everything pretty clearly.