UnionBank of the Philippines - Edsa Pioneer UG 07 Robinsons Cybergate Plaza Pioneer Street

I was at the Union Bank EDSA Pioneer branch at 1:15PM and was already in queue, but no one was attending to me. There was just one lady in the counter, but she was also busy doing something. It took me almost 1 hour to be entertained when my concern was just simple (ATM replacement) and I was alone in the branch for almost 30 minutes. If the staff were on lunch break, they should inform their clients and not leave them unattended like that. I was only attended to around 2pm, so maybe extended lunch break? I also told them that the reason for my ATM replacement request was that mine got lost, but then, this still didn’t warrant any sense of urgency from the attending person. This is personally disappointing for me because I’ve been to this branch several times before and the staff were always efficient. This time, it was just disappointing.

There's just two clients inside and it takes 3 hours just to get someone attend to you. Too slow, poor service.

To open a checking account they require 10k deposit and you cannot go below 10k or they will close the account. Unethical and will be reported to the government.

A simple miscommunication can lead to a lot of headaches do better UB Edsa Pioneer.

transaction is pretty quick and dont need to wait for an hour just to get things done unline other bank specially BPI