New costumers please avoid this bank. They are the worst, even if you open a complain the management don’t even care about fixing any issues. Very careless and rude, whoever answers acts like a robot because the call is been recorded but in real they don’t have good manners or honesty with work. The collection department are very rude and unprofessional! Very poor management and weak service. Avoid them and save your time by choosing another bank!

I like ADIB, I'm using it since years, today my first visit to this branch, found only one customer service office working, the other offices are closed while representative inside, I'm feeling ignored and wasting time waiting.

Extremely poor and unprofessional service i ever seen in emirates i don't know how thia bank is still working i went to open bank account and the customer service ask me very rudely ( what you want) i had to explain him politely and then even tho it was my turn other person came and the representative ask me to go to other cabin im not free ??? please don't waste your time here the person who was rude was in counter 9

Loyal customer since 2012. Half the experience (online banking) is good and physical banking needs a lot of improvement. None of their ATMs are reliable... Never know when which one would go dysfunctional. I spent 3 whole hours trying to find a CDM in Abu Dhabi that works. Pathetic maintenance and unreliable machines. It appears that their business is only going down day after day!

I am very loyal customer to ADIB and I appreciate all the efforts to inprove their online services. However, I think they forgot one important popular service to add to their online services. Namely, postponing loan payments is not available and you have to visit the branch. I am a diamond customer and I have been waiting for close to an hour and the queue before me didnt move. I hope from ADIB to expedite automating this service .