The Co-operative Bank - Glasgow 29 Gordon Street Glasgow

I've been a customer of the Co-op for over 30 years now and have no desire to change anytime soon. I don't use the branch often but when I do the service is fantastic. The online app is perfect for what I need and is easy to use.

If you’re not going to have a functioning app or website you need to maintain opening hours, impossible for full time working professionals to bank with coop. This is the only physical branch of a cooperative bank in Scotland, sending us online or telling us to call a helpline and wait on hold for goodness knows how long is not good enough.

I wish I had never started banking with these complete incompetents. I opened a current account in January 2024, all OK. Tonight, I went to move some monies across from my Co Op Current Acct to another current account with a different bank to pay for some urgent car repairs. The monies are meant to arrive instantly but they haven't, which has caused unnecessary stress & inconvenience. After this transaction, I completed a couple of additional transactions for much smaller amounts & these monies arrived instantly? Very very odd. I have never experienced any such problems with any other bank, all monies transferred arrived instantaneously, even for larger amounts. The Co Op Bank seem to be living in the dark ages like modern banking never occurred. Tread very carefully, not as ethical or as efficient as they might promise. Avoid the Co Op Bank at all costs based on my recent experience. Additionally, I will be telling all & sundry about my terrible experience in addition. At time of this

Really quite cross to turn up at the branch based on the Google opening hours which states they close at 4. Was there with several other equally baffled people looking at the "9am-3pm" sign in the door. The branch locator on their site also gives the correct time as 3pm, but you NEED to contact Google to ask they update the opening hours - this is how most people gauge the opening hours of a business. We can't be the first customers to turn up after 3pm! Cancelled meetings at work to travel to the branch, extremely disappointed that their communications/media team haven't taken the time to ensure GOOGLE has the correct details.

The system in which a customer flows through to get an answer regarding paying of a loan early is absolutely horrendous. I waited on the phone for 25 minutes, told I could pay the loan off early then after 35 minutes of back and forth between telephone advisor and manager, told I could infact not pay the loan over the phone and I had to wait 5 days to get a letter to phone back and go to the correct department..... Get better departmental comuinication and come into 2023 with payments. I will be removing my account as soon as the loan is paid. Worst banking experience I've had If I could give less than 1 star I would have