As a client of the Arras branch for over twenty years, I've experienced many personal and professional situations, both happy and unhappy. During a particularly difficult period, maintaining contact with the branch was rigorous and essential, both for them and for me, and the communication and trust were never broken. I recently approached BNP Paribas regarding the creation of my business and was assisted by Mr. Jérémy Gouy. We clicked immediately! He was simple, authentic, and frank! It wasn't a sure thing! Several meetings, very regular follow-up, attentive listening to my project, and a climate of trust that no one else had been willing to offer me! Today, my outlook on the future is much more serene, and my advisor played a significant role in that! So yes, I recommend this bank! And thank you again, Mr. Gouy and Mr. Golliot!

I would like to emphasize the exemplary professionalism of Mr. Jérémy Gouy. His expertise, rigor, and the quality of his analysis allowed me to approach my financial projects with serenity and confidence. Available, transparent, and particularly attentive to detail, he offers customized support perfectly tailored to my objectives. A top-tier financial advisor whom I recommend without reservation.

As a bank customer, you always expect a good relationship with your advisor, and above all, not to be treated as just an account number. And when you're lucky enough to have good support, you want to keep it that way. A customer for 30 years at the Arras branch, I've had the opportunity to work with Ms. Fremy a few years ago, a charming and efficient person, and for the last three years with Mr. Jérémy Gouy, someone who takes the time to listen attentively, who always finds solutions tailored to our needs by calmly explaining the pros and cons without pressure, responsive when necessary, and above all, a truly charming and composed person who genuinely maintains good relationships with his clients. Highly recommended.

The BNP Paribas branch in Arras offers high-quality services tailored to individual needs. The staff is always pleasant and attentive. I particularly appreciate the responsiveness of my advisor, Mr. Jeremy Gouy, who always provides clear and appropriate advice. A positive experience at this branch, thanks to my advisor's professionalism!

We are very satisfied with the support we received from BNP in Arras. The team demonstrates great professionalism and genuine availability throughout all our cases. A big thank you to Mr. Gouy for his attentiveness, responsiveness, and the trust he places in us as we develop our projects.

My account has been blocked without any reason explained by the bank. That touch directly to my life and my finance. I will close this account and open another in LCL bank if this cannot be resolved.

I've been trying to terminate my bank account for about a year now, I have no response from the bank.

The worse bank ever seen in my life

02/03/2026- i have taken things into my own hands now to escalate it further posting things online, as its not anger but Concerns Posted my worst experience with bnp on LinkedIn may people come to know and justice may be served (Still there is no response) ______________________________ 28/02/2026- update: From the manger of the branch, they have suggested to just wait and wait, i will be receiving the cheque of the amount by 15th feb,2026 Its now month end 28th feb,2026 still they have no update for my positive bank balance, they have no update regarding my post, they are not willing to give my money back or to transfer the bank balance to another account. Moreover they just tell all the time since 10+ appointments, you need to wait- !! I am a student and i need the money, i will wait one more day! Else i will file a legal complaint No one is trying to help, everyone wants to sit and say there normal procedure They dont like to dig and help the true customers! Get ready for to g

Patriotic service,they don't even educated ,they don't even know how to speak english,they don't have english customer service, worst experience ever in europ