Super friendly people and always ready to help you with both insurance and banking matters.

Great service always helpful number 1 bank in Overijse

You will be hard-pressed to find better, faster, and more accurate service in both banking and insurance.

Perfect service, been a customer for years! Very quick response and communication in case of damage! Keep up the good work, Kenny Team ;-)

I'd like to express my appreciation to this office. Sam Schillewaert helped me tremendously in completing my loan application. From start to finish, Sam was professional, friendly, and always willing to answer questions. Thanks to their fast and efficient approach, the process went much more smoothly than I expected. In addition, Yannick Schokkaert clearly explained the steps I needed to take and kept me informed of every development. This made me feel well-informed and reassured, which made the whole process much less stressful. Thanks to their dedication and excellent service, I was able to complete my loan quickly. I'm extremely grateful for the help and highly recommend this bank, and especially Sam & Yannick!

This branch is completely unprofessional. Being self-employed, our opening hours are very limited. Yesterday, I sent an email to let them know I'd be coming today at 12:20 PM to prepare some change. No reply. Today at 12:20 PM, the security gate in front of the counter was down. This is unacceptable; the stated opening hours are until 12:30 PM. I will go elsewhere from now on. They don't answer the phone either. It's truly terrible service.

I tried to contact them regarding a replacement card after a burglary... They are unreachable by phone, don't reply to emails, and don't get back to me in any way.

They don't answer the phone, and the only times they do, they tell us to go there in person. When we go, there's no one there anymore, even though their hours say they're supposed to still be open. People have to work and can't go whenever it suits them. I'm really disappointed with this service; we didn't have this problem with Axa.

I should have read the reviews before going there!!! I should have read my contract before signing it. Don't trust these people!! Whatever you do, don't insure your belongings there! Ultimately, they are incompetent!!!! There's a huge error in my car insurance contract (a figure that doesn't appear anywhere on my contract, order form, or invoice...). It's like the broker rolled dice to decide how much to insure! And the worst part is they don't even admit they made a mistake... no goodwill gesture... nothing... but the evidence is right in front of them... So I'm stuck with a totaled car that wasn't properly insured! On the other hand, to remain polite, there were no problems with the bank... In short, run away from these brokers!!!!!!!

I'm in a dispute with Booking.com. They're demanding two documents from Crelan. I started the process on January 5th and I still haven't received ANYTHING!! No answer on the phone, they forward my email request to headquarters and still no news. All this for two documents... Since then, no more email replies. Avoid CRELAN at all costs; we live in a world where nobody is there for anyone anymore. And of course, I'm waiting for their automated reply, asking me to contact them by email—give me a break.